Manager, Member Experience
Lucas Museum of Narrative Art — Los Angeles
Posted 2026-09-26, as stated by the employer. Pay, in the employer's own words and neither converted nor estimated: $84k–99k/per-year-salary.
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The employer's own description
ABOUT THE LUCAS MUSEUM OF NARRATIVE ART Opening in September 2026, the Lucas Museum of Narrative Art is dedicated to illustrated storytelling. Founded by George Lucas and Mellody Hobson, the museum’s collection features works by artists including Norman Rockwell, Kadir Nelson, Jessie Willcox Smith, N. C. Wyeth, Beatrix Potter, Judith F. Baca, Frida Kahlo, and Maxfield Parrish; as well as comic art legends such as Winsor McCay, Jack Kirby, Frank Frazetta, Alison Bechdel, Chris Ware, and R. Crumb; and photographers Gordon Parks, Henri Cartier-Bresson, and Dorothea Lange. The Museum also houses the Lucas Archives, containing models, props, concept art, and costumes from Lucas’s filmmaking career.
Designed by Ma Yansong of MAD with a landscape by Mia Lehrer of Studio-MLA, the Museum is in Exposition Park, Los Angeles, on an 11-acre campus that includes new green space and a 300,000-square-foot building with galleries, two theaters, a library, restaurant, café, retail store, and community spaces.
POSITION SUMMARY
Reporting to the Director of Membership and Development Operations, the Manager, Member Experience strategically designs and implements a wide variety of event programming to drive new audiences to the Museum and deepen the engagement and support the growth of the Membership program. In addition to events, the Manager supports key areas within the department that influences the overall member experience, including member customer service, member welcome package materials, and member-exclusives through the Museum Store. The Manager is an adept collaborator, working across many departments – Development, Visitor Services, Curatorial, Marketing, and Special Events - on key institutional priorities, supporting Membership events and engagement. The Manager ideates and executes seamless events, from beginning to end. They will conceive, co-conceive, and produce programs that focus on the power of art and artists to affect individual and social transformation.
POSITION SUMMARY
Reporting to the Director of Membership and Development Operations, the Manager, Member Experience strategically designs and implements a wide variety of event programming to drive new audiences to the Museum and deepen the engagement and support the growth of the Membership program. In addition to events, the Manager supports key areas within the department that influences the overall member experience, including member customer service, member welcome package materials, and member-exclusives through the Museum Store. The Manager is an adept collaborator, working across many departments – Development, Visitor Services, Curatorial, Marketing, and Special Events - on key institutional priorities, supporting Membership events and engagement. The Manager ideates and executes seamless events, from beginning to end. They will conceive, co-conceive, and produce programs that focus on the power of art and artists to affect individual and social transformation.
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