Customer Service Representative Resume Keywords & ATS Expectations
This is the live data our resume scanner uses when it detects a customer service representative resume — the keyword tables, certifications, and titles from our customer success detection engine.
Core skills per the U.S. Department of Labor
Source: O*NET 43-4051.00 — Customer Service Representatives (onetonline.org, public domain)
issue resolutionaccount managementproduct knowledgeescalation handlingcustomer retention
ZendeskSalesforceCRM softwareticketing systems
Keywords ATS systems expect on a customer service representative resume
customer supportticketsticket resolutionSLACSATNPSfirst response timeresolution timeescalationsknowledge basetroubleshootingcustomer inquiriescall volumeaverage handle timeAHTfirst call resolutionFCRcustomer satisfactionsupport queuelive chat
Certifications that anchor a customer service representative resume
itilhdicomptia a+customer service certification
Adjacent titles recruiters search alongside "Customer Service Representative"
customer support specialistsupport engineertechnical supporthelp deskservice desksupport analystcustomer experiencecx managercustomer carecall center
Scan your customer service representative resume against this data — free
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Scan my resume freeMethodology: these lists come directly from the detection tables our scanner runs on every customer success resume, validated by a pinned regression suite. See our methodology.