Customer Support Specialist Resume Keywords & ATS Expectations
This is the live data our resume scanner uses when it detects a customer support specialist resume — the keyword tables, certifications, and titles from our customer success detection engine.
Core skills per the U.S. Department of Labor
Source: O*NET 43-4051.00 — Customer Service Representatives (onetonline.org, public domain)
issue resolutionaccount managementproduct knowledgeescalation handlingcustomer retention
ZendeskSalesforceCRM softwareticketing systems
Keywords ATS systems expect on a customer support specialist resume
customer supportticketsticket resolutionSLACSATNPSfirst response timeresolution timeescalationsknowledge basetroubleshootingcustomer inquiriescall volumeaverage handle timeAHTfirst call resolutionFCRcustomer satisfactionsupport queuelive chat
Certifications that anchor a customer support specialist resume
itilhdicomptia a+customer service certification
Adjacent titles recruiters search alongside "Customer Support Specialist"
customer service representativesupport engineertechnical supporthelp deskservice desksupport analystcustomer experiencecx managercustomer carecall center
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Scan my resume freeMethodology: these lists come directly from the detection tables our scanner runs on every customer success resume, validated by a pinned regression suite. See our methodology.